Candles

Q: What are your candles made of?
Our candles are made with a natural blend of coconut and soy wax, infused with pure essential oils for a clean, long-lasting burn.

Q: Are your candles vegan and non-toxic?
Yes! All of our candles are vegan, non-toxic, and clean-burning, free from paraffin, parabens, and phthalates.

Q: How can I get the best burn from my candle?
Trim your wick to about ¼ inch before each use and let the wax melt evenly to the edges during the first burn.

Body Products

Q: What ingredients are used in your body products?
Our scrubs and butters are made with natural oils, raw shea butter, essential oils, and vitamin E — no harsh chemicals.

Q: Are your products safe for sensitive skin?
Yes, our formulas are gentle and handcrafted in small batches. If you have sensitive skin, we recommend doing a patch test first.

Q: How should I store my body products?
Keep them in a cool, dry place away from direct sunlight to preserve freshness and texture.

Jewelry

Q: Do you make custom jewelry?
Yes! We specialize in custom beaded jewelry — bracelets, necklaces, and earrings designed to reflect your personal style and story.

Q: What materials do you use?
We use high-quality glass, gemstone, and metal beads, often accented with gold tones for a luxury finish.

Q: How do I care for my jewelry?
Avoid prolonged contact with water, perfumes, or oils. Wipe gently with a soft cloth after wearing.

Apparel

Q: Can I request a custom design?
Absolutely! We offer custom T-shirts and sweatshirts starting at $35, crafted with your design, logo, or phrase.

Q: What materials are your shirts made of?
We use premium cotton and blended fabrics for softness, durability, and comfort.

Q: How should I wash my custom apparel?
Turn items inside out, wash in cold water, and air dry or tumble low to protect the design.

Q: Do you offer bulk or event orders?
Yes! We create custom products for events, collaborations, and pop-ups. Contact us to discuss your vision.

Q: How long will it take to receive my order?
Most orders ship within 5–7 business days. Custom orders may take up to 2 weeks, depending on the design.

Q: Do you accept returns or exchanges?
Because our products are handcrafted, we only accept returns for items that arrive damaged or defective. Please note that while each Sol Kalitri design is thoughtfully created and customized by hand, we do not manufacture the base garments. Minor imperfections such as loose seams or small fabric variations can occasionally occur. We take great care in selecting high-quality apparel, but Sol Kalitri cannot be held responsible for any damage or wear that happens after purchase, including rips or seam issues. We appreciate your understanding and encourage gentle care to ensure the longevity of your custom piece.